Effective date: 25 July 2026
ROQFORM operates roqform.com. This policy explains how we handle personal information when you browse the website, submit a wholesale enquiry, contact us by email or WhatsApp, or maintain a business relationship with us. For privacy questions or requests, contact sales@roqform.com.
Information we collect
When you submit an enquiry, we may collect your name, company, business email address, country, estimated quantity, product interest and the information you include in your message. If you contact us by email or WhatsApp, we receive the information you choose to provide. We also receive limited technical and usage information through website security, hosting and analytics tools.
How we use information
We use this information to respond to enquiries, prepare quotations, discuss samples and production requirements, maintain sales records, protect the website from abuse, understand website performance and improve our services. We do not sell personal information.
Analytics and cookies
We use Google Analytics and Microsoft Clarity to understand how visitors find and use the website. These services may use cookies or similar technologies and process information such as traffic source, device type, browser, approximate location and website interactions. Optional analytics and marketing storage is denied until you make a choice through our cookie banner. You can accept or reject optional cookies and change your choice at any time using the Cookie settings link in the website footer.
Sharing information
We share information only as needed with service providers that support website hosting, email delivery, analytics and business communications, and with professional advisers or authorities where required by law. When you choose to contact us through WhatsApp, your use of that service is also subject to WhatsApp’s privacy practices.
International processing
Our website and service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Retention
We keep enquiry information only for as long as reasonably needed to respond and manage the business relationship. Our standard retention period for enquiries is 24 months after the last recorded sales activity, unless the enquiry becomes part of an order or contract, a longer period is required by law, or the information is needed to resolve a dispute. Short-lived anti-abuse records expire automatically.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the use of your personal information, or withdraw consent. To make a request, email sales@roqform.com. We may need to verify your identity before completing a request.
Security and policy updates
We use reasonable administrative and technical measures to protect personal information, but no online service is completely secure. We may update this policy as our website or practices change. The effective date above shows the latest revision.